Veterans Affairs Canada

Analyzes Data With ACL

By Steve Force

Government agencies, like private organizations, are searching for ways to cut costs, streamline the delivery of IS services and empower end users. The Department of Veterans Affairs for Canada (VAC), with 3700 employees and a budget of $1.8 billion (Canadian), is in the final stages of an initiative that has put new power in the hands of end users, allowing them to retrieve and analyze data without requiring time-consuming IS intervention. The results have been gratifying: reduced costs, improved service levels and more timely and effective decision-making.

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